Holistic Health Center Coordinator

2 months ago


New York, New York, United States My Wellness Solutions Full time
About the Role

Welcome to My Wellness Solutions, a leading Holistic Health Center, where we're dedicated to providing exceptional client experiences. We're seeking a highly motivated and empathetic Client Success Coordinator to join our team.

This is an exciting opportunity for a caring and enthusiastic individual who is passionate about community and guest experiences. As a Client Success Coordinator, you will play a vital role in ensuring our clients receive outstanding service and support.

Key Responsibilities
  • Client Communication: Respond to client inquiries, address scheduling conflicts, and provide exceptional knowledge of our products, services, and packages.
  • Sales and Revenue Growth: Close sales for retail products and programs as recommended by therapists, and continually demonstrate a strong understanding of our offerings.
  • Team Collaboration: Work closely with our team to ensure seamless client experiences, and provide support to Reception candidates during training.
  • Administrative Tasks: Utilize our internal booking system, and demonstrate proficiency in application.
Requirements
  • Strong Customer Service Skills: Provide poise, service with a smile, tact, and diplomacy in all interactions.
  • Language Proficiency: Strong oral communication in Spanish and English.
  • Time Management and Organization: Prioritize tasks, manage time effectively, and maintain a high level of organization.
  • Technical Skills: Proficiency in Microsoft Office suite and other standard business technology.
  • Previous Experience: Previous experience in a fast-paced service environment, such as a day spa, salon, retail, luxury, call center, or reservation booking.
  • Wellness and Holistic Health: Interest in wellness and holistic health care is a plus.
  • Positive Attitude and Enthusiasm: A positive attitude, enthusiasm, and a team player mentality are essential.
  • Physical Demands: Ability to occasionally lift and/or move up to 20 pounds.
Compensation

$17.00 per hour during training and $19-21 per hour after based on proven efficiency and experience.



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