Retail Operations Leader
2 weeks ago
Reports To:
Multi-Unit Manager/Franchisee
Overview:
The Retail Operations Leader is tasked with steering the team to ensure exceptional customer satisfaction, operational efficiency, and revenue growth. This role involves overseeing the store's daily functions in alignment with established standards and protocols.
Key Responsibilities:
- Fulfill all duties of the store team members
- Provide training and development for team members
- Ensure adherence to Brand standards
- Foster a customer-centric environment
- Analyze customer feedback and implement enhancement strategies
- Communicate objectives, targets, and outcomes to team members
- Implement new product launches
- Maintain a secure working environment
- Manage expenses effectively
- Conduct inventory assessments and manage vendor orders
- Perform self-evaluations
- Oversee cash management
- Collaborate with Dunkin' Brands Field Operations team
Management Responsibilities:
- Recruit, onboard, and nurture team members
- Monitor, evaluate, and provide feedback on employee performance
- Coach and mentor team members
Qualifications:
- Basic computer proficiency
- Fluency in English
- Fundamental math and financial management skills
- Prior leadership experience
- Preferred: College Degree
- Strong analytical abilities
- Team-oriented mindset
- Punctual, honest, and positive attitude
- Willingness to learn and adapt
- Capability to train and develop a team
- Customer-focused approach
- Effective time management
- Problem-solving skills
- Aptitude for motivating others
Physical Requirements:
- Ability to stand for extended periods
- Repetitive motions including bending, stooping, and reaching
- Capability to lift packages (if applicable)
- Comfortable working in a compact space
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