Automotive Service Advisor
3 days ago
We are a growing organization with a collaborative and congratulatory team. We understand the importance of work-life balance and provide a positive working environment for our employees.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Service Department as a Service Consultant. As a Service Consultant, you will be responsible for checking in service customers, confirming services requested, and following up on the progress.
Responsibilities- Greet customers promptly and obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance based on age, mileage, and history of the vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow-up time and monitor the progress of each vehicle throughout the day
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers and follow-up to ensure complete satisfaction
- Proven record of achieving exceptional customer satisfaction
- Positive energy and a desire for a long-term career with a growing organization
- Personal and professional integrity
- A great pay plan with commission
- Ongoing professional training
- Pay every two weeks
- Medical and dental benefits
- 401K plan
- Paid time off and vacation
- Growth opportunities
- Paid training
- Employee vehicle purchase plans
- Large multi-franchise auto group with opportunity for advancement
- Health and wellness
- Flexible work schedule
- Saturday lunches
- Discounts on products and services
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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