Customer Service and Sales Associate

4 days ago


Columbus, Ohio, United States Event Horizon Dynamics Full time

About Us

Event Horizon Dynamics is a growing company seeking an Entry-Level Customer Service Representative to join our team. We offer paid training and opportunities for career advancement.

Job Overview

The Customer Service and Sales Associate will be responsible for maintaining daily operations of the customer service and sales team. This role focuses on implementing and improving processes that enhance customer service, driving customer loyalty and engagement.

Key Responsibilities:

  • Support programs that drive team performance toward organizational goals.
  • Assist the customer service and sales team to achieve operational objectives.
  • Provide training and mentorship for new or less experienced staff.
  • Review work to ensure high-quality performance and timely completion.
  • Investigate and resolve escalated customer service inquiries.
  • Foster a customer-centric culture to improve satisfaction and loyalty.

Requirements:

  • 1-3 years of customer service experience preferred.
  • Ability to cross-train and develop team members.
  • Experience in account retention and building lasting customer relationships.
  • Excellent verbal and written communication skills.
  • Strong multitasking abilities and the ability to thrive under pressure.
  • Ability to prioritize tasks and resolve issues quickly and efficiently.
  • Strong interpersonal skills, with a focus on active listening and conflict resolution.
  • Ability to work both independently and collaboratively within a team environment.
  • Adaptability in a constantly changing work environment.

Why Choose Us?

  • Paid training to ensure you succeed in the role.
  • Career advancement opportunities within a growing company.
  • A positive and supportive work environment where your contributions matter.
  • Potential to transition into management for high performers.

We estimate the salary for this position to be around $45,000-$60,000 per year, depending on experience and qualifications.



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