Store Operations and Customer Care Associate

3 days ago


Columbus, Ohio, United States Abercrombie and Fitch Co. Full time
Job Summary:

Abercrombie & Fitch Co. seeks a highly motivated Store Operations and Customer Care Associate to join our team This role will serve as a second-level contact for post-sale issues or inquiries, leveraging excellent written communication and de-escalation skills.

Key Responsibilities:
  • Serve as a second-level contact for post-sale issues or inquiries, leveraging excellent written communication and de-escalation skills.
  • Research and identify root causes of executive escalations, promptly reach out to customers for recovery, handle the resolution to the end, and provide an executive level recap.
  • Respond to customer ratings and reviews publicly on the website and privately via email.
  • Handle inbound email contacts and flex to support chat and voice inquiries as needed.
Requirements:
  • Friendly, upbeat personality with a passion for excellent customer service.
  • Strong written communication skills, using proper grammar.
  • Aptitude for navigating various software applications.
  • Ability to analyze situations, make quick decisions, and facilitate proper resolution.
What You'll Get:
  • Incentive bonus program.
  • 401(K) savings plan with company match.
  • Annual companywide review process.
  • Flexible spending accounts.
  • Medical, dental, and vision insurance.
  • Life and disability insurance.
  • Associate assistance program.
  • Paid parental and adoption leave.
  • Access to fertility and adoption benefits through Carrot.
  • Access to mental health and wellness app, Headspace.
  • Paid time off & one paid volunteer day per year, allowing you to give back to your community.
  • Work from anywhere (Mondays and Fridays are 'work from anywhere' days for most roles & six work from anywhere weeks per year).
  • Seven associate wellness half days per year.
  • Onsite fitness center.
  • Merchandise discount on all of our brands.
  • Opportunities for career advancement, we believe in promoting from within.
  • Access to multiple Associate Resource Groups.
  • Global team of people who will celebrate you for being YOU.


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