Store Operations and Customer Care Associate
3 days ago
Abercrombie & Fitch Co. seeks a highly motivated Store Operations and Customer Care Associate to join our team This role will serve as a second-level contact for post-sale issues or inquiries, leveraging excellent written communication and de-escalation skills.
Key Responsibilities:- Serve as a second-level contact for post-sale issues or inquiries, leveraging excellent written communication and de-escalation skills.
- Research and identify root causes of executive escalations, promptly reach out to customers for recovery, handle the resolution to the end, and provide an executive level recap.
- Respond to customer ratings and reviews publicly on the website and privately via email.
- Handle inbound email contacts and flex to support chat and voice inquiries as needed.
- Friendly, upbeat personality with a passion for excellent customer service.
- Strong written communication skills, using proper grammar.
- Aptitude for navigating various software applications.
- Ability to analyze situations, make quick decisions, and facilitate proper resolution.
- Incentive bonus program.
- 401(K) savings plan with company match.
- Annual companywide review process.
- Flexible spending accounts.
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Associate assistance program.
- Paid parental and adoption leave.
- Access to fertility and adoption benefits through Carrot.
- Access to mental health and wellness app, Headspace.
- Paid time off & one paid volunteer day per year, allowing you to give back to your community.
- Work from anywhere (Mondays and Fridays are 'work from anywhere' days for most roles & six work from anywhere weeks per year).
- Seven associate wellness half days per year.
- Onsite fitness center.
- Merchandise discount on all of our brands.
- Opportunities for career advancement, we believe in promoting from within.
- Access to multiple Associate Resource Groups.
- Global team of people who will celebrate you for being YOU.
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