Service Operations Manager

5 days ago


Marietta, Georgia, United States D.W. CAMPBELL, INC. Full time
Service Operations Manager - Auto Repair Center Supervisor

 

Overview:

We are seeking an experienced and dedicated Service Operations Manager to oversee the day-to-day activities of our auto repair center. The ideal candidate will have a proven track record of managing service operations, a passion for the automotive industry, and strong leadership qualities.

Responsibilities:
  • Oversight of daily service operations, ensuring efficiency and productivity.
  • Leadership and management of a team of service technicians and staff, providing guidance, training, and support.
  • Development and implementation of effective service processes and policies.
  • Analysis of key performance indicators (KPIs) to drive improvements in service operations.
  • Compliance with safety standards, industry regulations, and company policies.
  • Collaboration with sales to develop service promotions.
  • Inventory control, ensuring availability of necessary parts and tools.
  • Customer relationship management, addressing inquiries and resolving issues promptly and professionally.
Requirements:
  • High school diploma or equivalent; associate or bachelor's degree in automotive technology, business administration, or a related field preferred.
  • Minimum 3 years of experience as an automotive service manager or in a supervisory role within a service department.
  • Strong knowledge of automotive systems, repair processes, and customer service principles.
  • Excellent leadership and interpersonal skills with the ability to motivate and develop a diverse team.
Benefits:

Competitive salary of $65,000 per year, plus benefits including health, dental, and vision insurance, retirement savings plan, opportunities for ongoing training and professional development, and a dynamic work environment.



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