Food Service Assistant Manager
13 hours ago
Nouria Energy Corporation is a leading wholesale fuel distributor, convenience store operator, and car wash operator in New England. Our company is committed to hiring quality people and taking good care of them so they will take good care of our customers.
Job Summary:The Food Service Assistant Manager is responsible for maximizing the Store's Food Service sales, delivering excellent customer service, maintaining quality and safety standards, and effectively managing inventory. The ability to build and motivate a high-performing team is also required.
Key Responsibilities:- Manage the daily operation of all Food Service Areas, including Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage.
- Respond efficiently and accurately to customer complaints.
- Organize and supervise shifts.
- Order and maintain proper inventory levels for goods, supplies, kitchen utensils, and cleaning products.
- Train new and current employees on proper customer service practices.
- Enforce all company procedures and protocols.
- Provide the best customer experience to every customer.
- Greet every customer with a smile and sincere greeting.
- Suggest possible purchases to customers and promote specials.
- Assume full responsibility for the execution of Nouria's customer service program at the site level.
- Minimize safety risks to employees, customers, and suppliers.
- Assure all site employees are adequately trained on safety policies and procedures.
- Maintain safety and security of the store and document any accidents or incidents.
- Manage the maintenance of the customer environment inside and around the perimeter of the store.
- Operate all assigned equipment safely and efficiently.
- Support implementation of the Nouria Safety and Health program.
- Promptly report and investigate workplace accidents, injuries, incidents, or illnesses involving employees.
- Complete the new employee safety orientation procedure with all new or transferred employees.
- Regularly inspect stores for workplace hazards and initiate corrective action.
- Encourage employees to report unsafe conditions or work practices and initiate corrective action.
- Promote a quick return to work for employees under your supervision.
- ServSafe Certification a plus.
- Proven work experience as a shift lead, supervisor, or similar role in food service.
- Proven customer service experience with a track record for problem-solving.
- Proficient food and beverage knowledge.
- Computer literate.
- Strong motivational and people skills.
- Working knowledge of food service and coffee equipment.
- Ability to troubleshoot minor problems.
- Ensure physical maintenance, safety, cleanliness, and attractiveness of all store facilities.
- Perform other related duties as required.
- Must be able to lift to 35 pounds at times.
- Must be able to traverse and access all areas of the store.
- Prolonged periods of standing.
Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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