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Shift Leader

2 months ago

Riverdale, Georgia, United States Dunkin' Full time
Shift Leader Job Description

We are seeking a skilled Shift Leader to join our Dunkin' team. As a Shift Leader, you will be responsible for coaching Crew Members to execute operational Brand standards and deliver a great and friendly guest experience.

Key Responsibilities:
  • Coach and develop Crew Members to meet operational standards
  • Support a respectful team environment and communicate shift priorities and goals
  • Provide coaching and feedback to Crew Members
  • Create and maintain a guest-first culture in the restaurant
  • Resolve guest issues and ensure Brand standards are executed
Requirements:
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred

Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel, and muffin categories. We have earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. Our company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.