Shift Leader

4 days ago


Riverdale, Georgia, United States Dunkin Full time
Job Title: Shift Leader

This Dunkin' Donuts restaurant is an independently owned and operated business under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts, or any of their affiliates.

Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer.

Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos, and designs are trademarks of DD IP Holder, LLC. Used under license.

ResponsibilitiesTeam Environment
  • Coach Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience.
Operations Excellence for Guest Satisfaction
  • Hold guests as the highest priority and role model exceptional guest service.
  • Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
  • Reinforce the use of systems, tools, and procedures throughout the shift, while taking appropriate steps to correct deficiencies.
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift.
Profitability
  • Ensure restaurant standards and marketing initiatives are properly executed during the shift.
  • Follow all systems and processes to control labor costs, food costs, and cash throughout the shift.
  • Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift.
QualificationsSkills
  • Must be able to fluently speak and read English.
  • Math and writing skills.
  • Restaurant, retail, or supervisory experience preferred.
  • At least 18 years of age (where applicable).
  • High school diploma (or equivalent).
Required Competencies
  • Guest Focus - anticipate and understand guests' needs and exceed their expectations.
  • Passion for Results - set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making - make good decisions based on analysis, experience, and judgment.
  • Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.

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