Retail Operations Manager

1 day ago


Edison, New Jersey, United States Celines Spa and Events Full time
Job Title: Retail Operations Manager
Estimated Salary: $65,000 - $85,000 per year

We are seeking an experienced Retail Operations Manager to join our team at Celines Spa and Events. In this role, you will be responsible for overseeing the day-to-day operations of our spa facility, including supervising a team of staff members, adjusting schedules to ensure efficient service delivery, training and evaluating employees, and tracking business performance metrics. Your goal will be to drive sales growth, improve customer satisfaction, and maintain high levels of operational excellence.

Key Responsibilities:
  1. Lead and manage a team of retail staff, providing coaching and guidance to ensure excellent customer service delivery.
  2. Develop and implement effective scheduling strategies to meet business needs and optimize staffing levels.
  3. Design and deliver training programs to enhance employee skills and knowledge.
  4. Analyze sales data and other business metrics to identify opportunities for growth and improvement.
  5. Maintain open communication with customers, responding promptly to complaints and concerns.


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