Multi Tasking Coordinator

5 days ago


Lakewood, Washington, United States Gene's Towing Full time

We are looking for a Multi Tasking Coordinator to join our team at Gene's Towing. In this role, you will be responsible for coordinating the dispatch of multiple truck types and ensuring that our drivers have the information they need to complete jobs efficiently.

Key Responsibilities:
  • Promptly answer incoming calls from customers in need of services.
  • Ask basic questions of customers related to their current needs.
  • Remain friendly and approachable with customers.
  • Efficiently dispatch multiple different classes of trucks.
  • Multi-task using multiple computer screens while using radio and answering phone lines simultaneously.
  • Quickly make sense out of convoluted data.
  • Accurately track all calls from initiation through completion.
  • Coordinate service and schedules of drivers.
  • Monitor location of drivers and trucks.
  • Answer multiple phone lines.
  • Prioritize calls in order to schedule and dispatch drivers and appropriate trucks.
  • Enter call data accurately and clearly into towing software program.
  • Determine response needed for all dispatching situations.
  • Record, coordinate and accurately relay information of all calls and dispatches.
  • Communicate effectively with drivers to ensure they are responding to the correct location and status.
  • Contact customers to collect payments.
  • Perform other duties as assigned by management.

Requirements:

  • High School Diploma or GED.
  • 1 year experience in dispatching, data entry and recordkeeping.
  • 1 year of Call Center/Telemarketing experience.
  • 1 year of Customer Service experience in a fast paced environment.
  • Familiar with Pierce, King and Thurston County geographic areas.
  • Keyboarding and Computer Experience in Windows based programs.

Salary: Estimated $42,000 - $50,000 per year

Benefits:

  • Paid holidays.
  • 401K.
  • Vacation and sick leave.
  • Employer paid Medical (for employee), Dental & Vision.


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