Hearing Health Specialist

3 weeks ago

Wilmington, North Carolina, United States HearingLife Full time

About the Role

HearingLife is a leading national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health, and innovation since 1904. With over 600 hearing care centers across 42 states, we follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Key Responsibilities

  • Provide clinical expertise to diagnose and treat hearing loss while ensuring a positive patient experience.
  • Act in accordance with required industry and state professional licensing standards and local practice scope.
  • Grow and maintain the practice, achieving all financial goals and offering best-in-class modern hearing healthcare assessment and treatment.
  • Create an exceptional patient journey through patient care and appropriate treatment options.

Key Performance Indicators

  • Provide quality care and aftercare of dispensing services such as hearing tests, hearing aid fittings, educate and train hearing aid users of best practices.
  • Perform checks on hearing aids and other amplification devices, including troubleshooting, conducting repairs, and cleaning.
  • Achieve growth with a strong mindset on sales and key business metrics while focusing on providing quality patient care.
  • Develop a relationship with local community leaders by representing HearingLife as an advocate to making a life-changing difference.
  • Ensure clinic inventory meets a sustainable level to drive business, including accurate recordkeeping of inventory.
  • Support Telehealth initiatives (Remote Care) to expand patient care and product portfolio, including conducting hearing tests, coaching, and educating patients on hearing aid devices.

Requirements

  • Master's Degree and/or Doctorate of Audiology.
  • Maintain an active Hearing Aid Dispensing License in accordance with state requirements.
  • Maintain continuing education requirements based on state requirements.
  • Ability to communicate test results and interpret and propose treatment in a manner easily understood by patients.
  • Technically savvy with computer and systems, including intermediate knowledge of MS Office Suite, specifically Word and Excel.

About HearingLife

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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