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Customer Service Representative
2 months ago
We're seeking a skilled Customer Service Representative to join our Member Services Call Center team in San Diego. This hybrid role requires 2+ years of call center experience, strong customer service skills, and the ability to handle high-volume transactions, including managing up to 100 calls daily.
Key Responsibilities:- Represent health plans by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues.
- Respond professionally to inquiries from internal/external customers, and initiate contact with the appropriate health plan, medical group, and facility personnel to obtain information relevant to the concern or inquiry as needed.
- Evaluate data to determine and implement the appropriate course of action to resolve complaints and/or coordinate service recovery.
- Document according to procedure and follow established procedures to meet customer/member needs.
- Effectively interact with diverse work units and relevant organizational departments.
- Have a substantial understanding of assigned skills and apply knowledge and skills to complete a wide range of tasks.
- Ability to understand relevant policies, processes, and customers, and assist the department in meeting customer needs and reaching department expectations.
- 2 years of experience in a call center environment.
- Experience level: Experienced.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.
We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
