Technical Writer

4 days ago

NC United States Pantheon Data Full time
Job Overview

Pantheon Data is seeking a skilled Technical Writer to join our team. As a Process Technical Writer, you will be responsible for documenting and communicating process improvements within our government and Salesforce environments.

Key Responsibilities
  • Develop clear and concise process diagrams to visualize existing and proposed processes.
  • Write detailed descriptions of each process step, including inputs, outputs, and decision points.
  • Create step-by-step procedures for carrying out tasks within the processes.
  • Write comprehensive user manuals for new or improved processes, systems, or tools.
  • Develop training materials, such as tutorials, presentations, and workshops, to support user adoption.
  • Provide ongoing support and documentation as needed.
  • Prepare technical reports summarizing project findings, recommendations, and implementation plans.
  • Develop presentations to communicate project information to stakeholders at various levels.
  • Write articles for internal or external publication to share knowledge and best practices.
  • Develop and maintain a centralized repository of project information, including process documentation, FAQs, and troubleshooting guides.
  • Ensure that the knowledge base is easily accessible to all relevant stakeholders.
  • Review and edit technical documents for clarity, accuracy, and consistency.
  • Ensure that all documentation meets the required standards and is free of errors.
  • Collaborate with process experts, engineers, and project managers to gather information and ensure accuracy.
  • Coordinate with other team members, such as graphic designers and developers, to create effective documentation.
Requirements
  • Proven experience in technical writing, particularly within government and Salesforce environments.
  • Strong knowledge of process documentation and technical communication.
  • Excellent writing, editing, and proofreading skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
Preferred Qualifications
  • Proficiency in process modeling tools.
  • Experience with project management and agile methodologies.
  • Familiarity with government regulations and compliance requirements.
Clearance Requirements

U.S. Citizenship with the ability to obtain and maintain a DoD Secret clearance.

Work Location

United States- Remote

Compensation

The salary range for this position is $80,000 - $110,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits Overview

Pantheon Data is committed to providing its employees with competitive salaries and benefits in order to increase employee satisfaction and productivity. In addition to our benefits, we also offer SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account. In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position. Additional details may be found at https://pantheon-

Pantheon Data is an Equal Employment Opportunity Employer

Pantheon Data is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Equal opportunity legal notices can be viewed on the following PDF: Know Your Rights: Workplace Discrimination is Illegal. You may also view the OFCCP's Pay Transparency Nondiscrimination Provision.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at - or by phone

This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster

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