Restaurant Operations Manager

2 months ago

Round Rock, United States Schlotzsky's Full time

Job Title: Assistant Manager

Job Summary:

The Assistant Manager is a key member of the restaurant management team, responsible for assisting the General Manager in all aspects of shift management to ensure successful operations, guest service, and achievement of financial targets.

Responsibilities:

Financial:

  • Assist the General Manager in effectively communicating weekly and period variances from budgets compared to in-store and final P&L's.
  • Communicate financial goals to employees and provide direction to achieve those goals.
  • Execute proper security and cash handling and control procedures and hold cashiers accountable to adhering to policies and procedures.
  • Assist the General Manager with performing daily and weekly inventories accurately and timely.
  • Assist the General Manager with performing accurate end-of-period inventories.
  • Assist the General Manager with placing food, produce, paper, and supply orders in a timely manner to ensure proper levels are maintained at all times.
  • Work in tandem with the General Manager to consistently maintain labor, food, and supplies costs within budget.
  • Utilize and maintain all reporting and tracking systems for financial results.
  • Maintain a high level of integrity in all financial reporting.

People Development:

  • Provide clear direction and leadership to all Team Leaders and employees.
  • Serve as a role model to all employees by setting the example and maintaining professionalism in the restaurant.
  • Promote an "Open Door Policy" in the restaurant and be accessible to all employees.
  • Interview hourly employee candidates and make hiring recommendations to the General Manager.
  • Assist the General Manager with new hire orientation and new employee training.
  • Submit hourly employee new hire paperwork, New Hire/Change Forms, Termination Notification Forms, and bi-weekly payroll spreadsheets to Payroll and/or Human Resources in a timely manner.
  • Ensure that systems, materials, and people are in place to provide for quality employee training.
  • Consistently counsel and properly document performance, attendance, or behavioral issues encountered with all hourly employees.
  • Assist the General Manager with maintaining proper employee staffing levels in the restaurant at all times.
  • Assist the General Manager with preparing hourly employee performance appraisals.
  • Assist the General Manager with hourly employee performance counseling and terminations.
  • Operate the restaurant with uncompromising integrity and superior credibility, adhering at all times to policies and procedures.

Operational Procedures:

Quality, Service, and Cleanliness:

  • Assist the General Manager with maintaining all areas of the restaurant at or above all cleanliness standards.
  • Complete QSC Sales Drivers, Ready for Business, Restroom, and Bakery checklists on each shift.
  • Hold employees accountable for compliance with uniform and grooming standards at all times.
  • Ensure that all standards and procedures for recipes and food quality are consistently met.
  • Ensure proper sanitation procedures are adhered to at all times.
  • Maintain a positive relationship with local health and sanitation officials and follow up immediately on any issues.
  • Monitor and hold employees accountable for established speed of service standards in the restaurant and drive-thru (if applicable).
  • Assist with performing quarterly full QSC audit on the restaurant.
  • Ensure that guests are treated in a courteous and friendly manner.
  • Follow up on all guest issues and ensure that they are resolved in a professional and timely manner.
  • Execute dining room management functions and guest interaction throughout shifts.
  • Assist the General Manager with maintaining the restaurant in like-new condition.
  • Operate the restaurant in a manner that displays an uncompromising attitude toward guest satisfaction.

Facilities:

  • Assist the General Manager with maintaining equipment in proper working order.
  • Assist the General Manager with needed smallwares supplies needed for restaurant operations.
  • Assist the General Manager with needed equipment and facility repairs in a timely manner.
  • Assist the General Manager with preventive equipment maintenance on a timely and consistent basis.
  • Assist the General Manager with executing restaurant upgrades and enhancements as directed by the Director of Operations.
  • Ensure that all employees adhere to safety and security measures consistent with Company standards.

Marketing:

  • Execute all national and Company-sponsored marketing events and promotions.
  • Assist the General Manager with quarterly local store marketing plan for the restaurant.
  • Promote internal marketing through suggestive selling, sampling, and positive guest interaction.

General and Physical Requirements:

  • The majority of job responsibilities must be performed standing or walking during typical 9-10 hour shifts.
  • Frequently walk in and around the restaurant to interact with employees and monitor customer satisfaction.
  • Frequent bending, stooping, reaching, pushing, and lifting.
  • Use a keyboard on a daily basis to enter information into a computer.
  • Must be able to lift up to 50 pounds.
  • Must be capable of performing any duty of any employee while training or while covering staffing needs.
  • Must have transportation to make bank deposits, deliver orders, or run errands as needed; driving record must be acceptable.
  • Perform additional duties as assigned.

This is for a position at a Schlotzsky's corporate location.

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