Restaurant Operations Manager

4 weeks ago


Round Rock, Texas, United States Mad Greens Full time
About Us: At Mad Greens, we're a fun-loving, quirky, and hardworking team that's passionate about serving great food and taking care of people. We're looking for a leader who will uphold our culture and drive store performance.

About You: You thrive in a fast-paced environment and are a natural motivator. You foster teamwork and genuine connection, and seeing team members grow feels like the ultimate reward. You're diligent, reliable, and aligned with our core values around teamwork, inclusivity, respect, passion, and FUN.

The Job: As a Shift Leader at Mad Greens, you'll provide exceptional hospitality experiences for our guests. You'll be responsible for opening and closing the restaurant as needed, supporting the General Manager and Assistant General Manager, and driving our culture of having fun and contributing to the collaborative spirit of the team.

Responsibilities:
  • Lead the restaurant while the General Manager and Assistant General Manager are not present.
  • Monitor the training and development of existing and new team members, including operational policies and procedures, cash handling, and safety/security procedures.
  • Delegate duties and assigned tasks to team members and follow up to ensure completion.
  • Greet guests to make them feel comfortable and welcome.
  • Assist in preparing food items, including prepping menu items using equipment like knives, juicers, grills, ovens, food processors, and blenders.
  • Check food quality and temperatures throughout the day to ensure food is fresh and safe to serve.
  • Follow sanitation and safety procedures, including knife handling and kitchen equipment.
  • Maintain cleanliness and organization throughout the restaurant and ensure proper opening and closing procedures are followed.
  • Ensure team members take guests' orders and handle accurate cash and credit transactions.
  • Demonstrate knowledge of the brand and menu items.
  • Effectively handle guest concerns and complaints and escalate them to the appropriate person in Management.
  • Direct the team to prepare the restaurant for each shift.
  • Act with integrity, honesty, and knowledge that promotes the culture of Mad Greens.
  • Maintain regular and consistent attendance and punctuality.
  • Contribute to a positive team environment.
Requirements:
  • Excellent guest service skills required.
  • Ability to work in a fast-paced environment.
  • Team-oriented, adaptable, dependable, and strong work ethic.
  • Ability to communicate effectively with guests and team members.
  • Ability to work nights, weekends, and holidays.
  • Must be at least 18 years of age.
  • Must have reliable transportation.
  • Must be able to lift 10 lbs.
  • Must be able to stand for long periods of time on scheduled shifts.
  • Aligned with our core values: Madness Matters, MADocracy, MAD Passion, and MADfetti.


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