Customer Experience Associate

1 week ago


Marlton, New Jersey, United States Lovesac Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at Lovesac. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer experiences, driving sales, and promoting our products and services.

Key Responsibilities
  • Actively engage with customers through various channels to promote and sell our products and services
  • Meet or exceed sales targets and KPIs by understanding customer needs and recommending appropriate solutions
  • Provide excellent customer service by promptly responding to inquiries and resolving issues with empathy and professionalism
  • Assist customers with product information, order processing, returns, and technical support as needed
  • Collaborate with internal teams to ensure seamless order fulfillment and service delivery
Requirements
  • High school diploma or equivalent required
  • Minimum of 2 years of related customer service experience in a call center environment required
  • Retail experience preferred
  • Previous hybrid work experience environment preferred
  • Must be able to work flexible hours, including evenings, weekends, and holidays
  • Must be able to work the required in-store shift on a peak business day, including holidays and weekends
  • Must reside within 30 miles of the designated Lovesac Retail store location
What We Offer
  • Paid Time Off and Holiday Pay
  • Sales Incentive Program
  • 401K Matching Contribution
  • Paid Parental Leave
  • Medical, Dental, Vision Benefit Plans
  • Health Savings and Flexible Spending Accounts
  • Life/AD&D, Short Term and Long-Term Disability
  • Critical Illness and Accident Insurance
  • Employee Assistance Program
  • Financial Wellness Tools
  • Associate Discounts
  • Pet Insurance


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