Customer Experience Associate
1 week ago
We are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at Lovesac. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer experiences, driving sales, and promoting our products and services.
Key Responsibilities- Actively engage with customers through various channels to promote and sell our products and services
- Meet or exceed sales targets and KPIs by understanding customer needs and recommending appropriate solutions
- Provide excellent customer service by promptly responding to inquiries and resolving issues with empathy and professionalism
- Assist customers with product information, order processing, returns, and technical support as needed
- Collaborate with internal teams to ensure seamless order fulfillment and service delivery
- High school diploma or equivalent required
- Minimum of 2 years of related customer service experience in a call center environment required
- Retail experience preferred
- Previous hybrid work experience environment preferred
- Must be able to work flexible hours, including evenings, weekends, and holidays
- Must be able to work the required in-store shift on a peak business day, including holidays and weekends
- Must reside within 30 miles of the designated Lovesac Retail store location
- Paid Time Off and Holiday Pay
- Sales Incentive Program
- 401K Matching Contribution
- Paid Parental Leave
- Medical, Dental, Vision Benefit Plans
- Health Savings and Flexible Spending Accounts
- Life/AD&D, Short Term and Long-Term Disability
- Critical Illness and Accident Insurance
- Employee Assistance Program
- Financial Wellness Tools
- Associate Discounts
- Pet Insurance
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