Contact Center Manager

2 days ago


Burr Ridge, Illinois, United States Next Door & Window Full time
About Next Door & Window

Next Door & Window is a leading provider of home improvement services in the Chicagoland area. With over 20 years of experience, we have established a reputation for excellence in customer service and quality of work.

Job Summary

We are seeking a highly motivated and experienced Contact Center Manager to join our team. As a key member of our sales team, you will be responsible for leading our call center operations, managing a team of customer service representatives, and driving sales growth through effective communication and leadership.

Key Responsibilities
  • Lead and manage a team of customer service representatives to achieve sales targets and provide exceptional customer service.
  • Develop and implement effective call center strategies to drive sales growth and improve customer satisfaction.
  • Monitor and analyze call center metrics to identify areas for improvement and implement changes to optimize performance.
  • Collaborate with the marketing team to develop and execute marketing campaigns to drive sales growth.
  • Provide coaching and training to customer service representatives to improve their skills and performance.
Requirements
  • Minimum 1-3 years of supervisory experience in a high-volume sales call center managing teams of at least 3-15 representatives.
  • Previous B2C experience and outbound call center supervisory experience is a must.
  • Excellent verbal and written communication skills with the ability to communicate with all levels of staff.
  • High school degree or equivalent required.
  • Excellent computer and telephone communication skills.
  • Experience using high-volume call center software.
What We Offer
  • $60,000-$70,000 salary with bonus opportunity up to an additional $30,000.
  • Performance-based bonus plus salary.
  • 401K with profit sharing.
  • Health and Dental benefits.
  • Paid holidays off.
  • Flexible Spending account offered.
  • Holiday parties.
  • Monthly in-office events.
  • Spirit Days.
  • Paid vacation that increases with seniority.

Next Door & Window is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.



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