Quality Control Specialist

5 days ago

Los Angeles, California, United States Aramark Full time

Job Summary

The Quality Control Specialist will be responsible for processing accurate and timely transactions and conducting Quality Assurance of inbound/outbound product orders, including Train Provisioning Solution (TPS) services where applicable, while delivering excellent customer service to internal and external Amtrak customers and client partners.

Key Responsibilities

  • Enter data and process transactions in Warehouse Inventory Management System (WIMS) database.
  • Conduct Quality Assurance (QA) verification audits for both inbound and outbound orders, in the commissary (including cooler/freezer), at the Amtrak railyard/train platform, and on board Amtrak trains, effectively communicate and help resolve all discrepancies identified.
  • Ensure that the QA Process VPS Tools and Business Process SOPs are in compliance; communicate any deviations immediately to management.
  • Assist with problem solving, determining root causes to transactional issues and developing appropriate sustainable solutions.
  • May be asked to assist with Centralized Purchasing process as well as executing Warehouse to Warehouse Transfers.
  • Maintain files at the location, answer internal and external calls, use electronic equipment such as scanners, tablets, computers, printers, copiers, etc.
  • Participate in End of Month (EOM) inventory process and periodic cycle counts as required.
  • Utilize various reports (such as Negative Usage) to identify trends and areas for transactional process improvement.
  • Prepare communication materials for management and for the hourly staff including, but not limited to: bulletin boards, schedules, memos, etc.

Requirements

  • Possess excellent verbal and written communication skills, including the ability to communicate professionally in person, by phone and through email.
  • Must be able to work in a fast-paced environment while interacting with staff at all levels, and remaining positive, proactive and resourceful.
  • Demonstrates initiative and the ability to work efficiently and independently.
  • Basic computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud based systems.
  • Able to read and understand various reports and take appropriate action.
  • Must possess a high level of accuracy, attention to detail and is well organized.
  • An understanding of inventory flow and accountability.
  • Work well and collaboratively as part of a team, with a high level of professionalism and confidentiality
  • Excellent customer service skills and follow through.
  • Flexibility in working a rotating schedule, including but not limited to nights, weekends, and holidays, and a reliable attendance record.
  • Repetitive motion is required; involving typing, filing and use of hands and wrists.
  • Ability to lift and move up to 50 pounds.
  • Position requires working in both extreme heat and extreme cold.
  • Ability to stand and walk for extended periods of time.
  • Must have/maintain a valid driver?s license and be able to meet and maintain Aramark CMV policy employment requirements (only if vehicle operation required, location-specific).

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