Premium Hospitality Team Member

5 hours ago


Arlington, Texas, United States GardaWorld Full time
Job Title:
Owners Club Team Member (Part-Time)

Location:
AT&T Stadium, Arlington, TX

Salary:
$24.00

We are seeking a highly skilled and experienced individual to join our team as a Premium Hospitality Team Member. This role requires a high level of professionalism, customer service skills, and the ability to anticipate and exceed the needs of high-profile clients.

Responsibilities:
Greet and welcome all Owners Club guests with a warm and professional demeanor.
Provide personalized assistance to VIP guests, ensuring their needs are met promptly and efficiently.
Maintain a strong knowledge of all stadium amenities, services, and event details to assist guests effectively.
Disciplined manage guest inquiries, concerns, and feedback, ensuring all interactions reflect the highest service standards.
Monitor the environment of the Owners Club, ensuring it remains clean, comfortable, and aligned with the luxury standards expected by our VIP guests.
Use technology, such as iPads and Radios, to facilitate guest access to premium areas and ensure all protocols and procedures are followed.
Use a ticket scanning device to scan event tickets, ensuring that the proper ticket is being used to gain entry
Must have previous Owner Club / VIP Hospitality experience.
Have excellent hospitality experience
Distribute appropriate RFID wristbands to guest by their ticket and access level
Work closely with security, housekeeping, and other stadium departments to ensure a smooth operation during events.
Communicate effectively with other team members and supervisors to ensure a consistent guest experience across all areas of the Owners Club.
Participate in pre-event briefings to stay informed about event-specific details and special daily requirements.
Provide support to other guest services team members as needed, ensuring the overall success of the event.
Complete all required paperwork with accuracy and promptly, ensuring all event records and guest interactions are appropriately documented

Qualifications:
Previous experience in a premium hospitality, luxury hotel, or high-end customer service environment and event management required.
Experience working in a fast-paced event or stadium setting is a plus.
Experience with Owner Club / VIP clientele.
Exceptional interpersonal and communication skills with a strong customer service orientation.
Ability to remain calm and composed under pressure, handling difficult situations gracefully.
Attention to detail and a commitment to delivering the highest quality of service.
Ability to work collaboratively as part of a team and take initiative when needed.

Availability:
Must be available to work flexible hours, including evenings, weekends, and holidays, depending on the event schedule.
Ability to stand for extended periods and navigate through large crowds.
Must be able to work 90% of significant events held at AT&T Stadium.

Physical Requirements:
Ability to lift and carry up to 25 pounds occasionally.
Ability to stand and walk for prolonged periods during events.

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