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Service Leader
2 months ago
At Chipotle, we're passionate about serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. We're seeking a Service Leader to join our team, responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service.
Key Responsibilities- Ensure great tasting, high quality food is served
- Help resolve food quality issues
- Support food safety, including hand washing, glove changes, time and temperature monitoring, and following Daily Food Safety Checklist and food safety policies and procedures
- Help resolve customer incidents and work to ensure positive customer experiences
- Monitor crew breaks, shift changes, shift meetings, and line schedules
- Develop and cross-train front of house Crew
- Assist with Crew performance reviews
- Develop future Service Leaders
- Assist with miscellaneous office administration duties, such as banking, cash handling policies and responsibilities, and office paperwork
- Chipotle Crew member and/or Kitchen Leader experience
- Ability to understand and articulate Chipotle's Food With Integrity philosophy
- Knowledge and experience of cash handling policies and procedures
- Knowledge of Food Safety and health department matters
- Familiarity with office paperwork
- Ability to speak, write, read, and understand the primary language(s) of the work location
- High school diploma
- Restaurant experience