Senior Service Assistant/Bilingual

2 weeks ago


Rochester, New York, United States City of Rochester, NY Full time
Job Summary

We are seeking a highly skilled and bilingual Senior Service Assistant to join our team at the City of Rochester, NY. As a Senior Service Assistant, you will be responsible for providing exceptional customer service to the public, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide information and make referrals to other City bureaus, departments, or outside services as needed
  • Enter requests or records into computerized tracking systems
  • Research records and contact other City offices to obtain information needed to resolve customer complaints or requests for information
  • Follow up with customers to obtain clarifying or additional information
  • Perform monitoring and reporting activities relating to office workflow and revenue intake
Requirements
  • High school diploma or equivalent
  • Three years of general clerical experience involving typing documents and/or data entry, filing, and public contact
  • One year of account record keeping or receipt of payments
What We Offer

The City of Rochester, NY offers a comprehensive benefits package to full-time employees, including health care, dental, vision, retirement, and more. We also offer numerous growth opportunities, including the potential to transition into full-time, permanent employment.


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