Emergency Services Department Manager RN

1 day ago

Honolulu, Hawaii, United States Kaiser Permanente Full time
Job Summary

We are seeking a highly skilled and experienced RN to join our Emergency Services Department as an Assistant Manager. As a key member of our leadership team, you will be responsible for providing operational supervision of direct patient care emergency medicine and nursing services and personnel in assigned functional units/areas within our 24/7 Emergency Services Department.

Key Responsibilities
  • Provide operational supervision of direct patient care emergency medicine and nursing services and personnel in assigned functional units/areas.
  • Ensure that healthcare team/staff provide high-quality, cost-effective care and patient-focused services that comply with all organizational, departmental, and local, state, and federal regulatory requirements.
  • Implement, monitor, maintain, and evaluate clinical nursing practice, quality, cost, service, and utilization management standards.
  • Serve as a manager, practitioner, educator, mentor, and consultant, guiding nursing leadership toward excellence in practice.
  • Collaborate with leadership and peers to develop, implement, review, and revise standards, policies, and procedures according to national standards, department policies, and accreditation standards.
  • Ensure that the highest quality of care is provided that complies with the Nursing Practice Act, TJC, federal, state, and local regulatory requirements, established departmental policies/procedures, and standards.
  • Evaluate/monitor and improve quality of service and utilization standards and responsible for coordinating/providing patient care that meets member, physician/provider, and internal clients' needs across the continuum of care.
  • Investigate, recommend, and implement/evaluate processes/practices to improve systems and patient care.
  • Monitor, improve, and evaluate the performance of assigned staff; develop staff; counsel staff regarding performance issues; resolve human resources and labor relations issues; responsible on the first level for hiring, termination, discipline, promotion, and demotion.
  • Ensure staff development, collaborate with Clinical Education staff to meet identified core and unit-focused competencies, and ensure staff completion of mandatory training according to nursing policy.
  • Collaborate with other managers and departments in developing appropriate levels of services; measuring and improving internal and external customer satisfaction; meeting access demands and service needs; improving the cost structure.
  • Investigate and resolve patient/family/member concerns regarding patient care and service quality.
  • Monitor and expedites patient care as indicated by patient condition; assigns patients to staff as indicated by acuity.
  • Develop and implement plans/projects to improve operational efficiency and effectiveness.
  • Maintain a safe environment and track the status of identified problems or areas of non-compliance to ensure the effectiveness of corrective action.
Requirements
  • Minimum three (3) years of clinical experience in emergency or critical care nursing services, including one (1) year of management, supervisory, or leadership experience.
  • Bachelor's degree in Nursing or four (4) years of experience in a directly related field required.
  • Graduate of an accredited school of nursing.
  • Registered Nurse License (Hawaii) required at hire.
  • Advanced Cardiac Life Support, Basic Life Support, and Pediatric Advanced Life Support certifications required.
Preferred Qualifications
  • Masters degree preferred.
  • Emergency Nursing Certificate preferred.

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