Sales and Support Professional

6 days ago


Wheaton, Illinois, United States Crossway Full time
Customer Service Role Overview

This position involves handling customer inquiries and resolving issues in a timely and professional manner. The ideal candidate will possess excellent communication skills, be people-oriented, and have prior customer service experience.

Key Responsibilities
  • Customer Support: Provide support to customers through various channels, including phone, email, and in-person interactions.
  • Problem Resolution: Collaborate with customers to resolve complaints and problems in a timely and professional manner.
  • Order Management: Process internet orders, handle mail orders, and take incoming orders over the phone.
  • Returns and Refunds: Manage returns and process refunds or replacements as necessary.

Additionally, the successful candidate will have basic computer skills, be organized, self-motivated, and able to manage their time effectively. We offer a competitive salary based on previous work experience, education, acquired skills, and established relationships. Compensation is commensurate with industry standards and reviewed annually by the Executive Compensation Committee (ECC) of the Crossway Board of Directors.

Benefits and Compensation
  • Medical and Dental Plan: Comprehensive coverage for employees and dependents.
  • Life Insurance: Coverage for employees and their beneficiaries.
  • Paid Time Off: Vacation days, holidays, and sick leave.
  • Retirement Plan: Employer-sponsored retirement savings plan.
  • Salary: $45,000 - $55,000 per year, depending on experience.

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