Clinical Business Associate

1 week ago


GondrecourtleChâteau, Grand Est, United States Allina Health Full time

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families, and communities throughout Minnesota and western Wisconsin. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

  • FTE (80 hours every two weeks)
  • No weekends
  • Position supports United General Surgery, Weight Management, and Plastic Surgery located on United Hospital Campus
  • Potential for coverage at Abbott Northwestern Hospital and Mercy Hospital.
  • Benefit Eligible

Responsibilities:

Responsible for greeting and welcoming patients to Allina at in-person appointments or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into the electronic medical record.

Principle Responsibilities:

  • Greets, welcomes, and performs the registration process with patients in person or by phone
    • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment-specific forms, and obtaining necessary and appropriate documentation.
    • Assists patients with telephone encounters.
    • Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
    • Directs patients to appointment or procedure.
  • Collects co-pays and/or remaining balances
    • Obtains signatures from patients as needed.
    • Responds to questions regarding financial assistance programs.
    • Performs the End of Day reconciliation process.
    • May participate in the prescription refill order process as appropriate and in scope for position.
  • Manages and organizes the patient care lobby (or lobbies) and provides other department support
    • Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.
    • Unpacks and restocks supplies, file cabinet(s), and other clinic resources such as brochures and business cards, makes copies of documents as needed.
    • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages, and paging necessary parties.
    • Performs weekly downtime check.
    • Active participation in staff meetings.
  • Other duties as assigned.


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