Clinical Business Associate
1 week ago
Job Summary:
Allina Health is a not-for-profit health system that cares for individuals, families, and communities throughout Minnesota and western Wisconsin. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Key Position Details:
- FTE (80 hours every two weeks)
- No weekends
- Position supports United General Surgery, Weight Management, and Plastic Surgery located on United Hospital Campus
- Potential for coverage at Abbott Northwestern Hospital and Mercy Hospital.
- Benefit Eligible
Responsibilities:
Responsible for greeting and welcoming patients to Allina at in-person appointments or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into the electronic medical record.
Principle Responsibilities:
- Greets, welcomes, and performs the registration process with patients in person or by phone
- Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment-specific forms, and obtaining necessary and appropriate documentation.
- Assists patients with telephone encounters.
- Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
- Directs patients to appointment or procedure.
- Collects co-pays and/or remaining balances
- Obtains signatures from patients as needed.
- Responds to questions regarding financial assistance programs.
- Performs the End of Day reconciliation process.
- May participate in the prescription refill order process as appropriate and in scope for position.
- Manages and organizes the patient care lobby (or lobbies) and provides other department support
- Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.
- Unpacks and restocks supplies, file cabinet(s), and other clinic resources such as brochures and business cards, makes copies of documents as needed.
- May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages, and paging necessary parties.
- Performs weekly downtime check.
- Active participation in staff meetings.
- Other duties as assigned.
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