Client Service Manager
4 days ago
We are seeking a highly skilled Client Service Manager to provide exceptional day-to-day client service to Personal Lines clients. This individual will help grow the assigned book and contribute to the overall growth, retention, and profitability of the book and insurance department.
Key Responsibilities- Provide prompt, accurate, and thoughtful service to clients, striving to exceed client expectations.
- Establish and maintain good relationships with carrier underwriters.
- Manage client requests, prioritize projects, and work with tight deadlines.
- Review coverage's, make suggestions for new coverages, and round out current policies with missing lines.
- Proactively remarket when needed and negotiate with carriers for positive client outcomes on pricing, underwriting, and applications.
- Produce quality proposals in Epic or Excel spreadsheets for renewals and new business.
- Manage and maintain accurate records for clients within Epic.
- Analytical skills to structure and process qualitative or quantitative data and create insightful conclusions.
- Attention to detail to ensure important details do not slip through the cracks.
- Relationship development skills to develop, maintain, strengthen, and repair partnerships with others.
- Effective communication skills to understand client desires and provide direction without overusing verbose language.
- Flexibility and adaptability to adjust to changing priorities and client needs.
- Follow-through on commitments and live up to verbal and written agreements.
- Listening skills to comprehend client needs and desires.
- Creativity and innovation to generate new and innovative approaches to problems.
- Openness to criticism and ideas to solicit feedback and react calmly to criticism or negative feedback.
- Technology orientation to demonstrate proficiency in technical knowledge and commit to continuous learning.
- Organization and planning skills to plan, organize, schedule, and budget in an efficient and productive manner.
- A strong work ethic to possess a willingness to work hard and sometimes long hours to get the job done.
Hylant is a full-service insurance brokerage with over 20 offices in eight states. We are a multi-year recipient of Best Places to Work in Insurance and have a strong commitment to strengthening and protecting the businesses, employees, and communities of our client family. We are proud to be an equal opportunity workplace and participate in E-Verify.
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Toledo, Ohio, United States Hylant Full timeJob Title: Client Service ManagerWe are seeking a highly skilled Client Service Manager to join our team at Hylant. As a key member of our insurance brokerage, you will be responsible for providing exceptional day-to-day client service to our Personal Lines clients.Key Responsibilities:Provide prompt, accurate, and thoughtful service to clients, striving to...
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