Motor Carrier Program Specialist
4 weeks ago
We are seeking a highly skilled and motivated Motor Carrier Program Specialist to join our team at the Virginia Department of Motor Vehicles. As a key member of our Motor Carrier Administrative Operations team, you will play a critical role in ensuring the smooth operation of our international registration plan, performance registration information system, and international fuels tax agreement programs.
Key Responsibilities- Provide expert guidance and support to customers on federal and state requirements applicable to their business
- Handle complex customer inquiries and provide resolutions to issues and questions
- Update work statuses to track and manage work while ensuring quality service for all customers
- Perform work associated with customer assessments, refunds, problem applications, and tax returns
- Manage applications for document retrieval by work preparation, scanning, and indexing
- Ability to interpret, apply, and articulate tax law, rules, regulations, policies, and procedures
- Comprehensive knowledge of federal and state laws and regulations pertaining to the licensing, tax, and operational requirements of motor carriers
- Experience analyzing and interpreting IFTA tax returns, documents, and reports
- Strong oral and written communication skills, with the ability to communicate in a courteous, professional, and tactful manner
- Experience working cooperatively with others in a team environment
- Strong typing skills, use of a personal computer, and automated information systems
- Must possess a strong customer focus and be able to adapt to changing work demands and environments
- Strong working knowledge of accounting principles and practices, with the ability to apply mathematical concepts to calculate and verify tax computations
- Experience managing multiple assignments simultaneously and working under pressure during peak workload periods
- Knowledge in the IFTA program
- Knowledge in the IRP program
- Knowledge in the PRISM program
- Knowledge in Commercial Motor Vehicles
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. As a member of our team, you will have the chance to work with a talented and dedicated group of professionals who are passionate about serving the public.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for customer service and tax law, we encourage you to apply for this exciting opportunity.
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