Fitness Program Manager

4 weeks ago


Chicago, Illinois, United States Equinox Full time
Fitness Program Manager

At Equinox, we are seeking a highly motivated and experienced Fitness Program Manager to join our team. This individual will be responsible for upholding the quality of the Equinox experience through education, programming, and trainer development.

As a Fitness Program Manager, you will inspire members and employees toward a culture of self-improvement, cultivate a collaborative and energetic culture, and drive professional development for the individual and team. You will also safeguard brand standards and impact key business levers.

Key Responsibilities:

  • Ensure the quality of service delivered through complimentary and paid Personal Training services that result in continued PT engagement.
  • Collaborate with Membership Advisors to provide a clear understanding of the PT value proposition.
  • Collaborate with Membership Advisor for PT Sales takeovers.
  • Hold the team accountable for branded, quality member interactions.
  • Support the PTM with pipeline management where applicable and agreed upon.

Qualifications:

  • Holds a genuine interest in the science, education, and on-going innovation of living a high-performance lifestyle.
  • Upholds the integrity of the Equinox brand.
  • Demonstrates superior instructional and coaching abilities.
  • Expertise in Equinox programming standards.
  • Ability to create a positive team culture with adherence to brand standards.
  • Demonstrates leadership capability.
  • Possess collaborative social skills and strong desire to interact with members, clients, and staff.
  • Ability to manage high volume of inbound communication and react in a timely manner.
  • Ability to create team accountability through structured timelines and required documentation.
  • Strong technical skills.
  • Ability to hire, train, and direct staff who match the brand.
  • Strong active listening skills.
  • Excellent written and oral communication skills.
  • Effective time management and prioritization skills.
  • Enthusiastic and passionate about the fitness industry.
  • Passion for Equinox, and its member-centric mission.


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