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Restaurant Operations Manager

2 months ago

Norridge, Illinois, United States Denny's Full time
Restaurant General Manager Job Description

About the Role:

The Restaurant General Manager is responsible for the overall operation of the restaurant, ensuring a safe and clean environment for guests and employees alike. This role requires strong leadership and communication skills, as well as the ability to analyze financial reports and implement improvement plans.

Key Responsibilities:

  • Develop and Implement Business Growth Plans: Create and execute strategies to increase customer satisfaction and drive business growth.
  • Supervise and Direct Restaurant Employees: Lead and manage a team of restaurant employees, providing guidance and support to ensure excellent service and quality food preparation.
  • Maintain Safety and Sanitation Standards: Ensure compliance with health and safety regulations, maintaining a clean and safe environment for guests and employees.
  • Analyze and Manage Restaurant Operations: Review financial reports and implement plans to improve efficiency and reduce costs.
  • Provide Excellent Customer Service: Ensure that guests receive exceptional service, responding to concerns and resolving issues in a timely and professional manner.
  • Investigate and Resolve Employee and Customer Issues: Address employee and customer concerns, providing solutions and support to maintain a positive work environment.
  • Participate in Recruitment and Selection: Assist in the recruitment and selection of restaurant management and service team members.
  • Manage Restaurant Assets: Oversee the maintenance and upkeep of restaurant equipment, supplies, and facilities.
  • Create a Positive Work Environment: Foster a culture of teamwork and respect, promoting a positive and inclusive work environment.

Requirements:

  • Successful Completion of Assistant Manager Position: Must have experience in a restaurant management role, with a proven track record of success.
  • Excellent Communication and Leadership Skills: Strong verbal and written communication skills, with the ability to lead and motivate a team.
  • Exceptional Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Knowledge of Restaurant Operations: In-depth knowledge of restaurant operations, including food preparation, inventory management, and customer service.
  • Reliable Vehicle and Current Insurance: Must have a reliable vehicle and current insurance.