Guest Service Agent

3 weeks ago


Greensboro, United States Wyndham Hotels & Resorts Full time
Job Summary

The Guest Service Agent is responsible for providing exceptional service to all guests during their stay, ensuring a memorable experience and maximizing room revenue and occupancy.

Key Responsibilities
  • Provide attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy by effectively managing room assignments and ensuring a smooth check-in process.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Maintain a warm and friendly demeanor at all times, ensuring a positive experience for all guests.
  • Collaborate with other hotel staff to ensure seamless service and a high level of guest satisfaction.
Requirements
  • High School diploma or equivalent required.
  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Excellent communication and interpersonal skills are essential.
  • Ability to multitask and prioritize tasks to meet deadlines.
Working Conditions

The Guest Service Agent will work in a fast-paced hotel environment, interacting with guests and staff on a regular basis. The ability to work in a team environment and maintain a positive attitude is essential.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.


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