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Service Delivery Expert

2 months ago

Gainesville, Florida, United States Vector Security Full time

**Job Summary**

Vector Security is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.

**Key Responsibilities:**

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Provide product and service information to customers, ensuring they have a clear understanding of our offerings

• Collaborate with internal teams to resolve customer complaints and concerns

• Develop and maintain strong relationships with customers to ensure loyalty and retention

• Stay up-to-date on product knowledge and industry trends to provide expert advice to customers

**Requirements:**

• Excellent customer service skills, with the ability to remain calm and composed in high-pressure situations

• Strong communication and interpersonal skills, with the ability to work effectively with diverse groups

• Ability to work in a fast-paced environment, with multiple priorities and deadlines

• High school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of customer service experience, preferably in a call center or retail environment

**What We Offer:**

• Competitive salary and benefits package

• Opportunities for career advancement and professional growth

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance