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Aviation Internship Opportunity

2 months ago

San Antonio, Texas, United States Textron Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Associate Intern. This role will provide an opportunity to work closely with our Customer Service Managers and Technical Service Managers to resolve customer requests and issues.

Key Responsibilities
  • Coordinate and communicate all aircraft issues with customers
  • Meet customers upon arrival, review work scope with customers, and add squawks as required during arrival debrief
  • Actively seek additional sales opportunities in the areas of maintenance, parts, warranty, and other associated programs that provide value to the customer
  • Foster a positive relationship between the customer and customer service department
  • Review program coverage and pricing with Finance team. Build, review and approve or change invoices
  • Follow up and maintain relationship with customer to ensure proper service was provided for their needs
  • Support activity to drive improvement to the safety, quality and efficiency of service center operations
Qualifications
  • Pursuing bachelor's degree in Aviation, Business Management, Marketing, Sales, Engineering, or other related field
  • Excellent verbal and written communication skills
  • Quickly grasps new concepts when faced with unfamiliar tasks
  • Pursuing A&P License is preferred
  • Customer relations and interpersonal skills
  • Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable
  • Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship
Work Environment

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.