Logistics Operations Manager
7 days ago
As a Dispatch Manager at Jobot, you will be responsible for overseeing the daily operations of our dynamic dispatch team. This is an exciting opportunity for a driven individual to take on a leadership role in our fast-paced logistics company. You will be responsible for managing a team of dispatchers, coordinating and overseeing the transportation of goods to ensure timely delivery. You will also be the point of contact for drivers and clients, resolving any issues that may arise, and ensuring high levels of customer satisfaction.
Key Responsibilities
1. Oversee and manage the daily operations of the dispatch team.
2. Coordinate and assign delivery schedules to drivers.
3. Monitor and track shipments to ensure timely delivery.
4. Resolve any issues or delays in the delivery process.
5. Maintain communication with drivers, providing them with necessary support and guidance.
6. Ensure compliance with company policies and transportation regulations.
7. Develop and implement strategies to improve operational efficiency.
8. Handle customer inquiries and complaints, ensuring high levels of customer satisfaction.
9. Train and mentor new dispatch team members.
10. Prepare and present performance reports to senior management.
Requirements
1. A minimum of 5 years of experience as a Dispatch Manager or a similar role in the logistics industry.
2. Proven experience in managing a team.
3. Proficient in dispatch software and routing systems.
4. Excellent knowledge of transportation regulations and procedures.
5. Strong problem-solving abilities and a keen eye for detail.
6. Exceptional communication and leadership skills.
7. Ability to handle stressful situations and make decisions quickly.
8. High level of customer service orientation.
9. Bachelor's degree in Business Administration, Logistics, or a related field is preferred.
10. Valid driver's license is a plus.
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