Membership Operations Director

3 weeks ago


Chicago, Illinois, United States Lakeshore Sport & Fitness Full time
Job Summary:

We are seeking a dynamic Membership Concierge to join our Leadership Team at Lakeshore Sport & Fitness. As a key member of our team, you will be responsible for delivering exceptional customer service, building relationships with members, and driving sales growth.

About Us:

Lakeshore Sport & Fitness is Chicago's #1 destination for sport, fitness, and fun. With multiple locations, we offer a unique blend of amenities, services, and events that cater to diverse interests and lifestyles.

Responsibilities:
  • Member Guest Passes: Manage guest passes, ensuring seamless experiences for members and their guests.
  • Guest Entry: Facilitate efficient entry procedures for guests, providing an excellent first impression.
  • Community Outreach: Develop and execute outreach strategies to engage local communities, promoting our brand and services.
Requirements:
  • Experience in Customer Service: Proven track record of delivering exceptional customer experiences.
  • Leadership Skills: Strong leadership skills, ability to motivate and guide teams towards common goals.
  • Communication: Excellent written and verbal communication skills, proficient in Microsoft Office Suite or similar software.
What We Offer:
  • Competitive Salary: $60,000 - $80,000 per annum (dependent on experience)
  • Paid Time Off: Generous PTO policy, allowing for relaxation and rejuvenation.
  • Benefits Package: Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • Opportunities for Growth: Career development opportunities, enabling you to grow and succeed within the company.


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