Clean Energy Credit Union Member Services Representative
1 day ago
Job Title: Clean Energy Credit Union Member Services Representative
About the Role:
We are seeking a highly skilled and motivated Member Services Representative to join our team at Clean Energy Credit Union. As a key member of our operations team, you will be responsible for providing exceptional service to our members, processing transactions, resolving escalations, and answering questions in a timely and professional manner.
Key Responsibilities:
- Provide prompt, professional, accurate service and support to all members and associates in accordance with Clean Energy's standards.
- Receive and service inbound calls, emails, and chats.
- Process transactions, resolve problems, and answer questions regarding account issues and Credit Union products and services.
- Maintain member account information and perform all types of account maintenance.
- Cultivate and maintain appropriate relationships with members and co-workers.
Requirements:
- Excellent member service skills.
- Ability to communicate over the phone, online, or in person with public.
- Understands and complies with all annual mandated training that pertains to the position.
- Detailed knowledge of the credit union's products, services, policies, and procedures.
- Driving for Results - Setting high goals for personal and group accomplishment.
What We Offer:
A competitive salary of $45,000-$60,000 per year, depending on experience, and opportunities for growth and development within the company.
Working Environment:
This job operates in a professional office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
About Us:
Clean Energy Credit Union is passionate about promoting clean energy to protect our environment and improve our economy. We envision a world where everyone can participate in the clean energy movement.
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