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Store Operations Manager

2 months ago

Lake Mills Wisconsin, United States Hometown Grocers, Inc. Full time
Job Summary

We are seeking a highly motivated and experienced Shift Manager II to join our team at Hometown Grocers, Inc. As a Shift Manager II, you will play a key role in ensuring the smooth operation of our store, providing excellent customer service, and leading a team of associates to achieve sales goals and maintain high standards of quality and safety.

Key Responsibilities
  • Lead, coach, and develop a team of associates to achieve sales goals and maintain high standards of quality and safety.
  • Assist in training new associates and provide guidance and support to ensure they are equipped to perform their duties effectively.
  • Monitor and maintain a clean and safe store environment, including the sales floor, stockroom, and back stock areas.
  • Ensure all department standards are being met, including product safety and freshness, and report any issues or quality defects to the Department Managers.
  • Provide excellent customer service, addressing guest concerns and resolving issues in a timely and professional manner.
  • Assist guests with finding items, answer questions, and provide guidance on products and services.
  • Work closely with the Store Manager and Department Managers to achieve sales goals, maintain high standards of quality and safety, and ensure the overall success of the store.
Requirements
  • Ability to deal tactfully and effectively with guests and associates.
  • Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
  • Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety.
  • Ability to use equipment such as forklifts, harnesses, power jacks, walk-behind lifts, WAVs, balers, and compactors.
  • Must be available to work until close (10pm) at least three nights per week.
Physical Demands and Work Environment

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop, and kneel regularly.
  • Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
  • The associate must have full range of upper body motion in order to lift stock.
  • Requires the ability to perform repetitive tasks for prolonged periods of time.
  • Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.
  • The position requires the associate to lift up to 50 pounds on a regular basis.
Work Schedule

The Shift Manager II is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays. The Shift Manager II is expected to close at least three nights per week (working until 10pm).