Truck Team Member
3 weeks ago
Job Summary
Michaels Stores is seeking a Truck Team Member to join our team. As a Truck Team Member, you will be responsible for delivering excellent customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.
Key Responsibilities
- Provide exceptional customer service, helping customers find what they're looking for and ensuring a positive shopping experience.
- Assist with truck unloading and merchandise duties, maintaining store recovery standards to deliver our Brand Promises.
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
- Educate customers on the Voice of Customer (VOC) survey and assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes, and complete merchandise recovery and maintenance duties.
- Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations.
- Cross-trained in Custom Framing selling and production.
Requirements
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
- Public retail store setting with climate-controlled areas, some stock rooms may not be climate-controlled, and some outdoor work if assigned to retrieve shopping carts or unload trucks.
- Frame shop contains glass cutter and heat press.
Benefits
Michaels Stores offers a comprehensive benefits package, including opportunities for personal and professional growth. We are an Equal Opportunity Employer and are committed to the full inclusion of all qualified individuals.
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