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IT Support Specialist

2 months ago

Rosedale, Mississippi, United States Infinity Enterprises Full time
{"Job Title: IT Supporter

About the Role:

Infinity Enterprises is seeking an IT Supporter to join our team in Cologne. As an IT Supporter, you will provide 1st and 2nd level support via phone, email, remote, or onsite, analyze and resolve technical issues, document all support activities in the ticketing system, install software solutions onsite and integrate them into existing IT infrastructure, and conduct training and onboarding for users.

Your Responsibilities:

  • Provide technical support to users via various communication channels
  • Analyze and resolve technical issues in a timely and efficient manner
  • Document all support activities in the ticketing system
  • Install and integrate software solutions onsite
  • Conduct training and onboarding for users

Your Profile:

  • Completed vocational training in the IT field, such as IT specialist (m/w/d) for system integration, IT management assistant (m/w/d), or equivalent qualification
  • Knowledge of installation, configuration, and support of Windows server and client operating systems
  • Familiarity with data transfers and networks
  • Experience with IT service management/helpdesk/ticketing system solutions
  • Strong analytical skills for problem-solving

Your Benefits:

  • Friendly, motivated, and international team with flat hierarchies
  • Individual development opportunities
  • Dynamic market environment and collaboration with renowned banks and companies on a national and international level
  • Growing and financially stable company with competitive compensation
  • Diverse additional benefits, such as company events, retirement plans
"