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Restaurant Operations Manager

2 months ago

Alexandria, Virginia, United States Five Guys Full time
About the Role

We're seeking a highly skilled and experienced General Manager to lead our team at Five Guys. As a key member of our management team, you'll be responsible for driving sales growth, improving customer satisfaction, and maintaining a clean, safe, and welcoming environment.

Key Responsibilities
  • Lead a team of restaurant staff to deliver exceptional customer service and maintain a clean, safe, and welcoming environment.
  • Manage restaurant operations, including inventory, scheduling, and customer service.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Recruit, train, and develop a high-performing team of restaurant staff.
  • Monitor and control costs, including labor, inventory, and supplies.
What We Offer
  • Comprehensive benefits package, including medical, dental, vision, and pet insurance.
  • 401(k) plan with company match.
  • Employee Assistance Program and Employee Relief Fund.
  • Opportunities for career growth and advancement.
  • Secret Shopper bonus plan.
  • Family Bonding Leave for General Managers and Assistant Managers.
Requirements
  • 1+ years of leadership experience in the restaurant industry.
  • Proven track record of controlling costs and leading high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Passion for delivering exceptional customer service and creating a positive work environment.
Our Core Convictions
  • Remain Humble - We're never 'above' having to do the dishes.
  • Exceed Expectations - Consistently give customers more than they asked for.
  • Always Do The Right Thing - Let your conscience be your guide.
  • Lead By Example - Show your team what it means to be a great leader.

At Five Guys, we're a group of passionate individuals who share a commitment to serving high-quality food and providing exceptional customer service. We're a family business that's dedicated to doing things the right way, for the right reasons.

We're an equal opportunity employer and strive to increase representation of women, people of color, veterans, and individuals with disabilities in all areas of the company.