Enterprise Services Technical Support Expert

3 weeks ago


Shaw Heights, United States Semper Valens Solutions Full time
About the Role

We are seeking a highly skilled Enterprise Services Technical Support SME to join our team at Shaw AFB, SC. As an SME, you will provide continuous collaboration support and address escalated issues involving complex systems, network hardware, software, services, and voice/video troubleshooting.

With a full-time duty location onsite at Shaw AFB, SC, travel may be required to countries within the CENTCOM Area of Operations. The ideal candidate will have experience with firewall toolsets, network topology analysis, and report development.

Responsibilities
  • Document processes and logic diagrams for regularly accomplished tasks on the NOSC operations floor as well as processes utilized by support technicians.
  • Research and analyze network topology via NOSC automated toolsets and a myriad of networking metrics to ascertain connectivity, topology, and status to recognize sub-standard network performance.
  • Develop reports and trend analysis documentation on bandwidth and network security.
  • Utilize the Firewall toolset to accurately analyze and report on the overall health of local and deployed firewalls.
  • Perform enterprise-level firewall fault isolation and correction to include troubleshooting ACLs affecting other network traffic.
  • Perform local installation, and local and remote administration of firewalls.
Qualifications
  • AA in related field and 3 or more years' relevant experience; OR 5 or more years of relevant experience AND Unix/Linux and Firewall experience.
  • VCTA, CCNA, and ITIL Foundations required.
  • Active Secret Clearance required.


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