Technical Service Expert

6 days ago


District Heights, Maryland, United States GovCIO Full time
About the Role

GovCIO is seeking a Technical Service Expert to join our team. As a Technical Service Expert, you will be responsible for providing technical support to our federal customer, including troubleshooting and resolving technical issues, and maintaining and improving our IT infrastructure.

Responsibilities:

  1. Provide on-call support by identifying, researching, and resolving technical problems received via the ServiceNow ticketing system.
  2. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  3. Recommend systems modifications to reduce user problems.
  4. Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components.

Requirements:

  • High degree of technical proficiency required.
  • Excellent problem-solving skills and analytical abilities required.
  • Must be able to obtain and hold a Public Trust Clearance.

Salary Range: $64,480 per year.


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