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Espresso Bar Associate

2 months ago

Morgantown, West Virginia, United States Stonebridge Companies Full time
Location:
Not specified

The role of a BARISTA involves delivering food and beverages to patrons in accordance with franchise and hospitality brand standards, contributing to the establishment's commitment to exceptional guest service and financial success.

KEY RESPONSIBILITIES:
  • Delivers tailored service to every guest.
  • Accurately prepares beverage orders following both franchise and company protocols.
  • Manages cash register and financial transactions.
  • Maintains precise cash records and balances cash drawers.
  • Engages in regular communication with guests.
  • Organizes and maintains the presentation of pastry and beverage displays to ensure an appealing and tidy appearance.
  • Conducts daily inventory of food, drinks, and supplies.
  • Restocks machines and dispensers as necessary.
  • Prepares serving items, including trays, utensils, and disposable products.
  • Cleans and clears tables promptly after guests depart.
  • Addresses spills and maintains cleanliness.
  • Disposes of waste appropriately.
  • Restocks self-service areas as required.
  • Responds to guest inquiries and concerns effectively.
  • Sanitizes surfaces, floors, storage areas, utensils, and equipment as directed.
  • Adheres to all franchise and company standards.
  • Maintains punctuality and regular attendance, following designated work and break schedules.
  • Exhibits high standards of personal grooming and appearance, complying with the dress code.
  • Performs additional tasks as assigned by supervisors.
Reasonable accommodations may be provided to enable qualified individuals with disabilities to fulfill essential job functions.

ESSENTIAL SKILLS:

To excel in this position, candidates should demonstrate the following skills and competencies:

Employees should exhibit a high standard of WORK QUALITY:
  • Ensures accuracy and thoroughness in tasks.
  • Regularly reviews own work to maintain quality.
  • Strives to provide exceptional service to clients and customers.
Employees should meet PRODUCTIVITY expectations:
  • Achieves or surpasses productivity benchmarks.
  • Efficiently produces a satisfactory volume of work within set timeframes.
Employees should possess outstanding CUSTOMER SERVICE ABILITIES
  • Responds promptly to service requests.
  • Demonstrates a commitment to delivering high-quality service to both internal and external customers.
  • Seeks customer feedback to enhance service quality.
Employees should show INITIATIVE:
  • Proactively seeks assistance and offers help when necessary.
  • Involves relevant individuals in decision-making processes.
Employees should take ACCOUNTABILITY for their performance:
  • Accepts responsibility for personal actions.
  • Works independently with minimal supervision.
  • Can be relied upon to complete tasks and follow up as needed.
QUALIFICATIONS:
  • Familiarity with sanitation practices.
The qualifications listed below represent the necessary knowledge, skills, and abilities for this role.

EDUCATION/EXPERIENCE

A high school diploma or equivalent; or 3 to 6 months of relevant experience and/or training; or a suitable combination of education and experience.

LANGUAGE SKILLS

Ability to read and understand simple instructions, short correspondence, and memos. Ability to write basic correspondence. Ability to effectively communicate information in one-on-one and small group settings with customers, clients, and colleagues.

MATH SKILLS

Ability to perform basic mathematical functions.

COMPUTER SKILLS

Ability to perform basic functions on computers and POS systems.

WORK ENVIRONMENT:

This position is primarily indoors with minimal noise levels.

PHYSICAL REQUIREMENTS:

This role requires the ability to communicate effectively, stand, walk, and reach with hands and arms for more than two-thirds of the time. Must be able to lift and exert force of up to 25 lbs.

Our company is committed to providing equal employment opportunities to all associates and applicants, regardless of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Equal opportunity will be extended in all aspects of the employer-associate relationship, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination. Reasonable accommodations will be made for associates with disabilities.

Resumes and applications will be assessed based on qualifications and the ability to meet the job requirements.