Document Production Team Lead

2 weeks ago

Wheeling, West Virginia, United States Williams Lea Group Limited Full time
Job Summary

Williams Lea is seeking a skilled Document Production Supervisor to join our team in Wheeling, WV. As a key member of our operations team, you will be responsible for supervising the day-to-day work assignments in document production services, including document production, word processing, and proofreading.

Key Responsibilities
  • Supervise the team's day-to-day work assignments, ensuring efficient and accurate completion within deadlines.
  • Ensure quality service delivery through standard operating procedures, alignment with account plans, and achieving agreed-upon metrics and goals.
  • Respond to customer inquiries in a timely and professional manner, keeping clients and managers informed of significant and potential issues.
  • Responsible for employee lifecycle, including interviewing, onboarding, training, and off-boarding management.
  • Ensure team member compliance with company and client policies, service level agreements, and expected quality of work.
  • Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication.
  • Supervise staffing and workflow volumes, using workflow management systems to effectively utilize headcount.
  • Execute required administrative reports, activities, and processes related to people and production.
  • Support manager with P&L activities, understanding the impact of overtime and time-off on non-billable charges.
Requirements
  • A Bachelor's degree or equivalent experience is required.
  • 2+ years' experience supervising, preferably in a legal, banking, or other large corporate environment.
  • 3+ years' experience in legal document production or legal word processing is preferred.
  • Advanced knowledge of software within MS Office, with the ability to create, format, edit charts, graphs, styles, table of contents, and macros.
  • Strong grammar and composition rules are required for editing and proofreading.
  • Use of manager self-service systems and experience with centralized HR functions is preferred.
  • Basic financial understanding of how day-to-day decisions impact P&L is required.
  • Able to foster a team culture of high performance and continuous improvement, with an emphasis on client satisfaction.
  • Excellent client service skills, with a service-minded approach toward the client.
  • Able to make independent decisions that conform to business needs and policy.
  • Detailed and organized, with demonstrated experience prioritizing competing requests in a fast-paced environment.
  • Exceptional communication skills, both written and verbal.
  • Must be able to interact effectively with multi-functional and diverse backgrounds.
  • Must be self-motivated with a positive can-do attitude.
  • Able to handle sensitive and/or confidential documents and information.
About Us

Williams Lea has harnessed the ability to innovate and break new ground for over 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We're always progressing, connecting technology with expertise and strong processes to transform support services.

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