Product Support Specialist

4 weeks ago


Wheeling, West Virginia, United States Five Star Call Centers Full time
Job Overview

We are seeking a highly skilled and customer-focused Product Support Specialist to join our team at Five Star Call Centers. As a key member of our support team, you will play a vital role in providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Assist customers with product-related inquiries and issues via phone, email, and/or chat
  • Provide technical support and training to customers on various products and services
  • Identify and resolve customer issues in a timely and professional manner
  • Escalate complex issues to senior support team members as needed
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
Requirements
  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required
  • Technical savvy and ability to learn new products and services quickly
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and verbal communication skills along with active listening
  • A background check applicable with state and federal laws is required
  • Must have verified internet service and an established dedicated work area
What We Offer
  • Starting pay - $14/hour, plus shift differential and possible increase after 90 days pending attendance and performance
  • Work hours - 9:00am-7:00pm (EST)
  • Paid Training - typically 2 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
  • Status - Full Time ; Benefit eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.



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