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Guest Services Representative

1 month ago

Sunnyvale, California, United States Extended Stay Full time
Role Summary

As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary goal will be to ensure that every guest has a positive and memorable experience during their stay.

Key Responsibilities
  • Assist guests with all inquiries and requests in a timely and professional manner.
  • Process reservations, registration, and departures in accordance with company guidelines.
  • Collect relevant guest information for potential sales leads and provide recommendations for local attractions and services.
  • Collaborate with the front desk team to ensure seamless guest service and resolve any issues that may arise.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving skills and attention to detail.
  • Previous experience in customer service or a related field is an asset.