Service Advisor

3 days ago


Wilmington, North Carolina, United States Nielsen Dodge Chrysler Jeep Ram Full time
About the Job

We are seeking a highly skilled Service Advisor to join our team at Nielsen Dodge Chrysler Jeep Ram.

Estimated Salary: $45,000 - $60,000 per year

The successful candidate will be responsible for providing exceptional customer service, ensuring seamless communication between customers and technicians, and delivering high-quality vehicle maintenance and repairs.

Key Responsibilities:

  • Schedule appointments and manage customer expectations
  • Greet customers in a timely and friendly manner, obtaining necessary information and vehicle data
  • Communicate with customers to determine the nature of mechanical problems and provide detailed estimates
  • Advise customers on vehicle care and maintenance, promoting manufacturers' specifications
  • Obtain customer signatures on repair orders and inspect vehicles for body work, providing estimates as needed
  • Maintain CSI ratings comparable to manufacturer, zone, or branch averages
  • Ensure compliance with federal, state, and local regulations
  • Record progress on each repair order and handle telephone inquiries promptly
  • Deliver vehicles to customers, addressing any questions or concerns
  • Interpret warranty information and policies, identifying potential problems and communicating effectively with customers and management

Requirements:

  • H.S. diploma or equivalent
  • Ability to read and comprehend instructions and information
  • Two years of experience in a dealership position
  • General knowledge of mechanical operations
  • Professional personal appearance and excellent oral and written communication skills

Benefits:

  • FREE COLLEGE OPPORTUNITY online or in-person with Strayer University
  • Excellent work environment
  • Employee discount plans on purchases and services
  • Competitive wages, commensurate with experience
  • Health, dental, and vision insurance
  • Life insurance
  • 401k retirement account
  • Paid vacation and sick leave


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