Front Desk Manager
5 days ago
The Front Desk Manager is a key member of our team at Stratton Mountain Resort, responsible for delivering exceptional guest experiences through leadership and development of our front desk staff. This is a full-time, year-round position that requires a strong focus on improving the experiences of our team members and guests.
Key Responsibilities- Guest Service Leadership: Train and develop front desk staff to provide the highest standard of service to our guests.
- Department Management: Oversee all aspects of the front desk department, including scheduling, timecards, and payroll processes.
- Guest Experience System: Maintain and improve our Guest Experience System to ensure seamless check-in and check-out processes.
- Team Development: Work with Housekeeping management to ensure the highest level of guest satisfaction and resolve facility-related issues.
- Communication: Collaborate with Engineering, Owner Rental Management, and Association Management to resolve facility-related issues and ensure a smooth guest experience.
- Performance Management: Complete annual and seasonal reviews of team members and monitor the walk-in reservation incentive program.
- Emergency Response: Assist security with alarms and emergency situations.
- Education: High School Diploma or equivalent required; Bachelor's Degree strongly preferred.
- Experience: 2+ years of supervisory experience.
- Qualifications: Proven ability to lead and motivate a team; knowledge of SMS HOST, RTP, and/or Inntopia a plus; proficient computer literacy; excellent verbal and written communication skills; strong analytical and organizational skills.
- Competitive Salary: $60,000 - $70,000 annually.
- Benefits Package: Medical, dental, vision, life, disability, EAP, HSAs, and FSAs.
- 401(k) Plan: With company match.
- Tuition Discount: For employees and their families.
- Paid Time Off: Vacation, sick time, and paid parental leave.
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