Front Desk Manager

5 days ago


Bennington, Vermont, United States Stratton Mountain Resort Full time
Job Summary

The Front Desk Manager is a key member of our team at Stratton Mountain Resort, responsible for delivering exceptional guest experiences through leadership and development of our front desk staff. This is a full-time, year-round position that requires a strong focus on improving the experiences of our team members and guests.

Key Responsibilities
  • Guest Service Leadership: Train and develop front desk staff to provide the highest standard of service to our guests.
  • Department Management: Oversee all aspects of the front desk department, including scheduling, timecards, and payroll processes.
  • Guest Experience System: Maintain and improve our Guest Experience System to ensure seamless check-in and check-out processes.
  • Team Development: Work with Housekeeping management to ensure the highest level of guest satisfaction and resolve facility-related issues.
  • Communication: Collaborate with Engineering, Owner Rental Management, and Association Management to resolve facility-related issues and ensure a smooth guest experience.
  • Performance Management: Complete annual and seasonal reviews of team members and monitor the walk-in reservation incentive program.
  • Emergency Response: Assist security with alarms and emergency situations.
Requirements
  • Education: High School Diploma or equivalent required; Bachelor's Degree strongly preferred.
  • Experience: 2+ years of supervisory experience.
  • Qualifications: Proven ability to lead and motivate a team; knowledge of SMS HOST, RTP, and/or Inntopia a plus; proficient computer literacy; excellent verbal and written communication skills; strong analytical and organizational skills.
Benefits
  • Competitive Salary: $60,000 - $70,000 annually.
  • Benefits Package: Medical, dental, vision, life, disability, EAP, HSAs, and FSAs.
  • 401(k) Plan: With company match.
  • Tuition Discount: For employees and their families.
  • Paid Time Off: Vacation, sick time, and paid parental leave.


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