Retail Sales Associate

3 weeks ago


Glendale, California, United States Westlake Hardware Full time
About Us

Westlake Ace Hardware, part of Ace Retail Holdings, a division of Ace Hardware Corporation, is one of the largest hardware retailers in the United States. Our team strives for personal and professional growth, and we value diversity and inclusion. We operate over 150 neighborhood stores across the country. At Westlake Ace Hardware, we pride ourselves on our Core Values of Service, Passion, Respect, Integrity, Teamwork, and Excellence.

Job Overview

We are seeking a Part Time Cashier Assistant to join our team. As a Customer Service Representative, you will be responsible for handling register transactions involving the sale and/or return of merchandise. Key responsibilities include greeting customers, maintaining a clean and organized workspace, and assisting with stockroom tasks.

Main Duties and Responsibilities

Please see below for key duties and responsibilities:

Customer Service
  1. Provide excellent customer service, answering questions and resolving issues promptly.
  2. Keep the front end area clean and tidy, restocking shelves as needed.
  3. Process customer transactions accurately and efficiently.
  4. Resolve customer complaints and concerns in a timely and professional manner.
Register Operations
  1. Operate the cash register accurately and efficiently, processing customer transactions.
  2. Count and balance cash drawers at the end of each shift.
  3. Restock shelves and display merchandise as needed.
  4. Maintain accurate inventory levels and report discrepancies to management.
Front End Appearance and Upkeep
  1. Keep the front end area clean and tidy, ensuring a welcoming atmosphere for customers.
  2. Restock shelves and displays as needed, rotating stock to ensure freshness.
  3. Ensure advertising materials are current and properly displayed.
  4. Participate in store promotions and sales events, providing excellent customer service.
Core Values

Our Core Values guide our actions and decision-making, ensuring a positive and productive work environment. Please see below for more information:

  • SERVICE - Deliver exceptional customer service and support colleagues.
  • PASSION - Demonstrate enthusiasm and passion for our products and services.
  • RESPECT - Treat colleagues, customers, and community members with respect and kindness.
  • INTEGRITY - Act with integrity and honesty, upholding our values and ethics.
  • TEAMWORK - Collaborate with colleagues to achieve common goals and objectives.
  • EXCELLENCE - Strive for excellence in all aspects of your work, continually improving processes and performance.
Requirements

Requirements for this role include:

  • High school diploma or equivalent.
  • Cashier or retail experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to stand, walk, lift (up to 25lbs), and climb stairs.
Salary Information

This position starts at $16.25 per hour, based on experience and qualifications.

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