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Floor Supervisor
2 months ago
We are seeking a highly motivated and experienced Floor Supervisor to join our team at PVH Corp. as a Brand Ambassador. The successful candidate will be responsible for creating an emotional connection between our customers and the brand, providing exceptional service, and driving sales results.
Key Responsibilities- Customer Experience
- Lead the effort to greet and offer assistance to every customer, providing real-time coaching to associates.
- Execute replenishment to ensure sales floor inventory levels and size availability align with brand standards, collaborating with management on remerchandising decisions.
- Encourage and help associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
- Prioritize delivering an exceptional customer experience throughout the store and always place our customer first, asking for feedback and conveying business opportunities to the Store Manager.
- Resolve customer concerns quickly while exceeding expectations.
- Commitment to Efficiency
- Lead the execution of shipment processing, replenishment, pricing, and visual/marketing directives in alignment with brand standards, achieving or exceeding the brand's UPH processing standards.
- Assist in leading merchandising execution, filling in based on sell-through and collaborating with management on new arrival merchandising decisions.
- Enforce all company tools, policies, and procedures, assisting with loss prevention training and coaching associates to maintain awareness and report concerns.
- Assist with effective scheduling to support payroll strategies and budgets.
- Associate Morale
- Motivate and inspire associates to achieve sales goals and uphold brand standards, contributing to the recruiting and onboarding of talent to ensure a best-in-class team.
- Demonstrate a sense of pride, commitment, and passion for the brand and our customers, treating customers and store team professionally, courteously, and respectfully.
- Celebrate and embrace individuality, inclusion, and partnership, building relationships and seeking out feedback for continuous self-development.
- Embrace innovation, change, and company initiatives, working collaboratively to accomplish brand goals and objectives.
- Minimum of 2 years of retail experience required.
- High school graduate/equivalent preferred.
- Flexible schedule required, including nights, weekends, and overnight shifts; some travel may be requested.
- Excellent communication and time management skills.
- Ability to walk, stand, bend, reach, and squat for prolonged periods, and carry up to 20 pounds.
