Customer Service Ambassador

3 weeks ago

San Jose, California, United States Federal Realty Full time

Customer Service Representative

San Jose, CA

Federal Realty is seeking a part-time Customer Service Representative to join our Concierge team at Santana Row. This individual will provide exceptional customer service to Santana Row's shoppers and general public, working under the direction of the Concierge Manager.

Responsibilities:

  • Greet shoppers and retailers, establishing relationships and providing a welcoming atmosphere
  • Inform guests by providing directions and answering questions, ensuring a seamless shopping experience
  • Suggest and sell products based on shopper needs, offering gift and store suggestions, information on sales, promotions, and events
  • Establish and maintain strong relationships with retailers, ensuring a positive and collaborative environment
  • Prepare end-of-day reports as directed by the Concierge Manager, maintaining accurate records and providing valuable insights
  • Maintain a thorough knowledge of Santana Row services, amenities, facilities, and stores, providing expert guidance to guests
  • Conduct all service functions of the Customer Service Center, operating equipment such as phones, computers, gift card systems, and printers
  • Offer on-call service to retailers with gift card issues, providing timely and effective support
  • Assist the marketing department with the implementation and execution of marketing programs and special events, ensuring a cohesive and engaging experience
  • Assist the operations team with any operational tasks requested on a daily basis, providing flexibility and adaptability
  • Assemble resources (people, materials, support) to complete tasks, ensuring a collaborative and effective approach

Qualifications:

  • 1+ years of experience in a previous customer service role
  • High School Diploma preferred
  • Ability to work in a fast-paced environment, managing multiple deadlines and remaining professional at all times
  • Proactively seek opportunities to provide exceptional customer service
  • Strong oral and written communication skills, including effective communication with customers, coworkers, external business partners, vendors, and tenants
  • Proactive, approachable, and solution-focused
  • Must be flexible and able to work evenings, weekends, and holidays
  • Proficient with Microsoft Office, particularly Word and Excel

Federal Realty Investment Trust is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.

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